Thank you for shopping at chensweet. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.Fast Refund:
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.Returns &Exchanges Policy
-Purchase (except final sale) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Ship back your order directly to our manufacture warehouse centers that are located in Asia, Europe Or Australia, depending on where you got your item from.Please contact us to get the address before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.Return Progress
- Please contact our customer service at [email protected]
- Our customer service will contact with you in 24 hours after return/exchange request approved.
- Ship the return package to our warehouse and submit the return shipping tracking information(tracking number & delivery company) on our website.
- Refund or exchange will be issued in one week after we receive you returned package. A confirmation email of refund or exchange will be sent to your email box
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Goods can only be returned/exchanged if it is defective/damaged or wrong item.
You must email us a picture showing the problem/defect after submitting the return/exchange request online.Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.Contact us
If you have further questions / issues, please don’t hesitate to contact us at [email protected] .